Privacy Policy

This Privacy Policy governs your use of the website festivehub.co.in (hereinafter referred to as the “Website”) operated by Festive Hub (“we,” “us,” or “our”). By accessing, browsing, or making a purchase on our Website, you agree to the terms of this Privacy Policy.

If you do not agree with any part of this policy, please do not use our Website or services. We encourage you to read this policy carefully to understand how we handle your information.

We collect different types of information to provide and improve our services to you:

a) Personal Information You Provide

• Contact details: Name, email address, phone number, shipping address, billing address
• Account information: Username, password, profile preferences
• Order information: Products purchased, order history, preferences, wishlist items
• Payment information: Processed securely through third-party payment gateways (we do not store full card details)
• Communication records: Messages, emails, WhatsApp chats, and feedback shared with our support team

b) Information Collected Automatically

• Device information: IP address, browser type, operating system, device identifiers
• Usage data: Pages visited, time spent on pages, click patterns, referring URLs
• Location data: Approximate location based on your IP address
• Cookies and similar technologies (see Section 4 for details)

c) Information From Third Parties

We may receive information about you from third-party sources such as social media platforms (if you sign in using Facebook, Google, etc.), payment processors, and marketing partners — in compliance with their respective privacy policies.

We use the collected information for the following legitimate purposes:

• To process and fulfill your orders, including shipping, delivery, and customer support
• To verify your identity and confirm Cash on Delivery (COD) orders
• To communicate with you about your orders, shipments, returns, and account activity
• To send promotional offers, new arrivals, discount codes, and festival sales (you can opt-out anytime)
• To improve our Website, products, and overall customer experience
• To prevent fraud, abuse, and ensure the security of our platform
• To comply with applicable legal obligations, court orders, or regulatory requirements
• To analyze customer behavior and optimize our marketing campaigns

We use cookies, web beacons, and similar tracking technologies to enhance your browsing experience on our Website. Cookies are small text files stored on your device that help us:

• Remember your login status and shopping cart contents
• Personalize content, product recommendations, and ads based on your interests
• Analyze Website traffic, performance, and user behavior
• Run targeted marketing campaigns via platforms like Meta (Facebook/Instagram) Pixel, Google Analytics, and Google Ads

Managing Cookies

You can control or disable cookies through your browser settings. However, please note that disabling cookies may limit certain features of our Website, such as maintaining your shopping cart or logged-in session.

We share your information only with trusted partners who assist us in operating our Website and serving you. These include:

• Logistics & courier partners: Delhivery, DTDC, Shiprocket, Blue Dart, India Post, and similar — for order delivery
• Payment gateways: Razorpay, Cashfree, PhonePe, and others — for secure transaction processing
• Marketing platforms: Meta, Google, WhatsApp Business — for advertising and customer engagement
• Analytics services: Google Analytics, Meta Pixel — for understanding website performance
• Customer support tools: WhatsApp Business API, email service providers
• Legal or regulatory authorities: When required by law, court order, or in response to valid legal requests

All third parties we work with are required to protect your information and use it only for the specified purposes.

We take the security of your personal information seriously and implement industry-standard measures to protect it:

• SSL encryption on all pages handling sensitive data (HTTPS)
• Secure payment processing through PCI-DSS compliant gateways
• Regular security audits and vulnerability assessments
• Access controls ensuring only authorized personnel can access customer data
• Encrypted data storage for passwords and sensitive information

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including:

• To complete your orders and provide after-sales support
• To comply with legal, tax, and accounting obligations under Indian law (typically 7-8 years for financial records)
• To resolve disputes and enforce our agreements
• For legitimate business purposes such as fraud prevention and security

Once the retention period ends or you request deletion, we will securely delete or anonymize your data, unless retention is required by law.

Under the applicable Indian data protection laws, you have the following rights regarding your personal information:

• Right to Access: Request a copy of the personal data we hold about you
• Right to Correction: Request correction of inaccurate or incomplete information
• Right to Deletion: Request deletion of your personal data (subject to legal obligations)
• Right to Withdraw Consent: Opt-out of marketing communications at any time
• Right to Data Portability: Receive your data in a portable, machine-readable format
• Right to Grievance Redressal: Raise concerns with our Grievance Officer (see Section 12)

To exercise any of these rights, please contact us using the details in Section 12. We will respond to your request within a reasonable timeframe, typically within 30 days.

Our Website and services are intended for users aged 18 years and above. We do not knowingly collect personal information from minors. If you are under 18, please do not use our Website or provide any information to us without parental supervision.

If we become aware that we have inadvertently collected information from a minor, we will take steps to delete it promptly. Parents or guardians who believe their child has shared personal information with us should contact us immediately.

Our Website may contain links to third-party websites, social media platforms, or external resources. This Privacy Policy applies only to Festive Hub. We are not responsible for the privacy practices or content of third-party websites.

We encourage you to review the privacy policies of any third-party websites you visit through links on our Website.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations. The “Last Updated” date at the top of this page indicates when the policy was last revised.

For significant changes, we will notify you via email or prominently on our Website before they take effect. Your continued use of our Website after such changes constitutes acceptance of the updated policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact us:

In accordance with the Information Technology Act, 2000 and the rules framed thereunder, the contact details of our Grievance Officer are provided above. We are committed to addressing your concerns promptly and transparently.